Title Clerk
Posted Date 04/24/2017
Employer Pacific Clinics
Job Information

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This position provides program and site support in compiling, filing, and maintenance of client records / charts in a secured, confidential manner; processes all requests for release of information from client charts; meet and greet clients and act as front office personnel.  Other administrative duties include photocopying, mailroom activities, and all telephone switchboard activities.


·         Compiles and maintains clients’ charts. Performs clerical tasks related to the maintenance of all client medical records.

·         Protects the security of clients’ charts to ensure that confidentiality is maintained.

·         Pulls consumer records for daily appointments, returning records and files to their proper file location.

·         Files items sequentially in client chart according to established filing system accurately and promptly.  Maintains all charts in such a way that authorized staff can easily locate items.

·         Processes all release of information requests in a timely and efficient manner ensuring that all releases of information are in compliance with the request, authorization, clinic policy and HIPAA regulations.

·         Uses the Clinics’ record storage procedures, input indexing data into the authorized record storage and retrieval system in a timely and accurate manner.

·         Prepares charts for transfer to storage following Clinics procedures.

·         Meets and greets clients, schedules their appointments with their doctors, and keeps track of all appointments and follow-up.

·         Maintains client financial folders up to date and file medical eligibility.

·         Enters prescriptions into PAT’s system.

·         Provides clerical support services to clinical staff.

·         Assists in the completion of intake paperwork for new clients including assisting new intakes with their financials.

·         Processes and distributes all incoming and outgoing clinic mail daily.

·         Functions as part of an Agency support services team and provides clerical support coverage at other programs and locations as requested.

·         Attends and participates in staff meetings to provide input towards program development and staff training.

·        Responsible for reporting to work on time and maintaining reliable attendance in accordance with Agency policy.

·         Interacts with other internal programs, clinical/support staff and external sources such as school or community personnel as applicable.

·         Models Pacific Clinics’ approach, mission and core values in all communication and correspondence.

·         Communicates effectively in a culturally competent and diverse consumer population and promotes favorable interaction with managers, co-workers and others.

·         Performs other duties and work projects as assigned.